Cape Cod Master Plumbers Code of Professional Conduct
Tim considers your invitation to visit your home or business as a sacred trust. He therefore has every member of his team sign the following professional code of conduct:
"Respect for the Customer: I pledge to respect the client's property. This includes lawns, gardens and driveways. I pledge to be respectful and courteous to the home or business owner, to family members and employees as well as to their neighbors. I pledge to answer all questions to the best of my ability. I further pledge to use no profanity while on the job. At the conclusion of the job, I pledge to test functions, to conduct all appropriate safety checks and to review with the customer all work that was done.
Respect for the Home or Business: I pledge to wear shoe covers and to use drop cloths or other protective mats when working in the client's building. I pledge to carefully remove valuables from traffic areas and to ensure a five foot safety space to my work areas free of children and pets. At the conclusion of my work, I pledge to leave the building and yard free from all debris and packaging materials, to return valuables to their original locations, and to wipe and sweep the are clean.
Drugs & Alcohol: I pledge that at no time will I smoke, inject or ingest any substance which may alter my behavior while working. I agree to submit to random drug testing as required by Cape Cod Master Plumbers, Inc.
Smoking: I pledge that if I smoke, I will always do so outdoors. I further agree that at no time is disposal of smoking materials on the client's property acceptable.
Radio/Music: I pledge that at no time will I play loud music while on the client's property. I further agree to turn off audio devices if requested to do so by the client or by my manager.
No Borrowing: I pledge not to use the client's property including tools, ladders, and vacuums without expressed permission.
Toilets: I pledge only to use the toilet with the permission of the client. I further pledge to leave it as clean as I found it.
Privacy: I am fully aware of the tremendous responsibility that comes with being invited into the client's home or workplace to perform my craft. I therefore pledge total discretion regarding the clients, their lifestyles, their personal and private possessions, and any conversations I may overhear."
Tim takes these rules seriously and asks you to bring ANY breach to his personal attention by calling him by calling or by using this website's contact form.
